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CITIBANK PROTOTYPE — what is this charge?

CITIBANK PROTOTYPE is how this charge is printed on your statement. It is typically a recurring subscription charge. Our records suggest a possible match, shown below — it has not been confirmed against this descriptor. Record last updated March 29, 2026
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✓ Verified
You bought from
CHINA TELECOM (EUROPE)
✓ Verified merchant
Shows on your statement as CITIBANK PROTOTYPE
Business
CHINA TELECOM (EUROPE) LTD
Website
https://www.chinatelecomeurope.com
Category
Not classified
MCC
4814 — Telecommunication Services
Address
1 Harbour Exchange Square, England, E14 9GE, GB
⤢ View map
✓ Verified business location
Unclaimed record · CHINA TELECOM (EUROPE) has been identified as the merchant but has not yet claimed this listing · Is this your business? Claim it
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Customer support: https://www.chinatelecomeurope.com · Merchant-verified · updated March 29, 2026
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Common questions about this charge

Is the CITIBANK PROTOTYPE charge legitimate or fraud?

CITIBANK PROTOTYPE is a recognized billing descriptor associated with CHINA TELECOM (EUROPE) and often appears as a recurring subscription payment. That identification tells you who the charge is from — it cannot by itself confirm that your specific transaction was authorized. If you don't recognize it, first check whether someone who shares your card made the purchase, then contact CHINA TELECOM (EUROPE) directly before disputing the charge with your bank.

How do I contact CHINA TELECOM (EUROPE) about this charge?

Call CHINA TELECOM (EUROPE) at +44 20 7537 7156. Visit https://www.chinatelecomeurope.com for support.

How do I cancel or get a refund from CHINA TELECOM (EUROPE)?

Use the Request a Refund or Cancel Subscription options on this page to start a request, or skip a month or pause the subscription instead of cancelling outright. You can also call CHINA TELECOM (EUROPE) at +44 20 7537 7156.

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