Alibaba — what is this charge?
Alibaba is a billing descriptor that appears on credit card and bank statements for charges from
Alibaba.com.
Their website is https://www.alibaba.com.
You can contact them at (415) 399-9431.
Record last updated July 13, 2026
Estimated
You bought from
Alibaba.com
◆ Estimated record
Alibaba.com is a major Chinese e-commerce platform that connects international buyers with manufacturers and wholesalers, primarily for bulk purchases of goods.
Shows on your statement as Alibaba
Address
245 Columbus Avenue, San Francisco, CA, 94133, US
AI-identified location — not yet merchant-verified
Estimated record. The details above were compiled from public
sources and AI research — they have not been confirmed by
Alibaba.com.
Treat them as a starting point, not an official source. When a merchant claims
their record, the information becomes merchant-supplied and is marked
✓ Verified.
Unclaimed record · Alibaba.com has been identified as the merchant but has not yet claimed this listing · Is this your business? Claim it
Resolve it yourself — fix this purchase
This business isn't enrolled with Descriptors.com yet. You can still register your request below — we record it and report the volume to the merchant.
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Phone
Some details were AI-identified from public sources and may not yet be merchant-verified.
Optional feedback
Other charges from this merchant
Common questions about this charge
Is the Alibaba charge legitimate or fraud?
Alibaba is a recognized billing descriptor associated with Alibaba.com. That identification tells you who the charge is from — it cannot by itself confirm that your specific transaction was authorized. If you don't recognize it, first check whether someone who shares your card made the purchase, then contact Alibaba.com directly before disputing the charge with your bank.
How do I contact Alibaba.com about this charge?
Call Alibaba.com at (415) 399-9431. Visit https://www.alibaba.com for support.
How do I cancel or get a refund from Alibaba.com?
Use the Request a Refund or Cancel Order / Subscription options on this page to start a request. You can also call Alibaba.com at (415) 399-9431.
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