Alibaba.com is a billing descriptor that appears on credit card and bank statements for charges from
Alibaba.com, a B2B wholesale marketplace merchant.
Their website is https://www.alibaba.com.
You can contact them at (415) 399-9431.
Record last updated September 4, 2026
129 cardholder lookups since July 202668 in the last 30 daysfrom 40 countriesMeasured by WhoBilled.me — searches for this charge plus visits to this page, automated traffic excluded. How we count
Found your charge? See WhoBilled.me first the next time you search on Google.
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You bought from
Alibaba.com
✓ Verified merchant
Alibaba.com is a major Chinese e-commerce platform that connects international buyers with manufacturers and wholesalers, primarily for bulk purchases of goods.
Unclaimed record · Alibaba.com has been identified as the merchant but has not yet claimed this listing · Is this your business? Claim it
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Some details were AI-identified from public sources and may not yet be merchant-verified.
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⚠ Cardholder advisory
What is the Alibaba.com charge?
Alibaba.com is the business-to-business wholesale marketplace of Alibaba Group. Orders are billed by its Singapore entity, so the statement line often reads ALIBABA.COM SINGAPORE — the supplier you bought from does not appear on the statement. The order, supplier and Trade Assurance status are in your Alibaba.com account.
Public record
Alibaba.com collects payment on behalf of suppliers through its checkout (Trade Assurance), so the card statement shows Alibaba.com or ALIBABA.COM SINGAPORE rather than the supplier’s name. Match the amount to the order under My Orders.
Because the billing entity is outside the US and most of Europe, card issuers may add a foreign-transaction fee on top of the order amount, and a dynamic-currency line may differ slightly from the quoted price.
What cardholders report
Unrecognised Alibaba.com charges are most often a business purchase made on a personal card, a supplier sample order, or a membership or advertising fee for a seller account. Disputes about an order go through Trade Assurance first.
WhoBilled.me data
This page rose from position 45 to about 14 in Google over the past month; searches mostly come from cardholders who did not recognise the Singapore billing line.
Cancel with the business directly and keep the confirmation. If charges continue after you cancel, dispute them with your card issuer — the public-record and cardholder-report details above can support the dispute. Use the refund and cancel options on this page to start a request.
Is the Alibaba.com charge legitimate or fraud?
Alibaba.com is a recognized billing descriptor associated with Alibaba.com. That identification tells you who the charge is from — it cannot by itself confirm that your specific transaction was authorized. If you don't recognize it, first check whether someone who shares your card made the purchase, then contact Alibaba.com directly before disputing the charge with your bank.
We've routed your request to Alibaba.com for review. You'll be notified at the contact on file once it's processed — usually before it ever becomes a dispute.
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Request received
Thanks — our team has your request and will follow up at the email you provided. Alibaba.com isn't enrolled yet, so it wasn't sent to them directly.
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