FS *STAIRWAYS is how this charge is printed on your statement.
FS*a payment platform's billing prefix
Contact information for this merchant is not yet available.
Record last updated July 29, 2026
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Estimated
FS *STAIRWAYS
FastSpring
Merchant of record
→
S
Stairways
The brand you'll recognize
FastSpring is a merchant of record for Stairways. This purchase was made with Stairways, and FastSpring is the partner who processed the payment. If you have questions or concerns about this charge, you can resolve it here with FastSpring.
Estimated record. The details above were compiled from public
sources and AI research — they have not been confirmed by
FS Stairways.
Treat them as a starting point, not an official source. When a merchant claims
their record, the information becomes merchant-supplied and is marked
✓ Verified.
Unclaimed record · FS Stairways has been identified as the merchant but has not yet claimed this listing · Is this your business? Claim it
Resolve it yourself — fix this purchase
This business isn't enrolled with Descriptors.com yet. You can still register your request below — we record it and report the volume to the merchant.
Contact support — reach a person
No support channels on file yet — this record hasn't been claimed by the merchant.
Support channels are set by the merchant and verified monthly.
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Everything before the merchant name was added by your bank or the payment platform. Everything after it is the merchant's own coding.
FS *STAIRWAYS
FS*likely
a payment platform's billing prefix — the name after it is who was actually paid
STAIRWAYS
the merchant — who was actually paid
Common questions about this charge
Is the FS *STAIRWAYS charge legitimate or fraud?
FS *STAIRWAYS is a recognized billing descriptor associated with FS Stairways. That identification tells you who the charge is from — it cannot by itself confirm that your specific transaction was authorized. If you don't recognize it, first check whether someone who shares your card made the purchase, then contact FS Stairways directly before disputing the charge with your bank.
How do I contact FS Stairways about this charge?
Contact details for this merchant are not yet available.
How do I cancel or get a refund from FS Stairways?
Use the Request a Refund or Cancel Order / Subscription options on this page to start a request.
Why does my statement show FastSpring instead of Stairways?
FastSpring is a merchant of record that processes payments on behalf of other businesses. Your purchase was made with Stairways, but the payment itself was handled by FastSpring — which is why their name appears on your statement.
Was this helpful?
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Is this your business?
Claim this record to add your contact info, return policy, and help customers recognize your charges.
We've routed your request to FS Stairways for review. You'll be notified at the contact on file once it's processed — usually before it ever becomes a dispute.
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Request submitted
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Request recorded
This merchant is not actively enrolled in Descriptors.com yet — but we've recorded your request and will report the volume of requests to the merchant. Enrolling lets them respond to requests like yours directly.
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