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What Does FS* Mean on My Credit Card Statement?

FastSpring is a merchant of record: it legally sells software, apps and SaaS subscriptions on behalf of the developers who make them, and handles the payment, tax and receipts. That is why FastSpring's prefix, not the app alone, is on your statement.

FastSpring charges read FS* followed by the name of the software or developer you bought from — the sub-merchant.

How to read a FS* charge

FS*CLIDEO
FS* — sold through FastSpring, a software reseller
CLIDEO — the app or developer you actually bought from

Common FS* charges people look up

Don't recognize a FS* charge? Do this

  1. Search your email for a receipt from FastSpring — it names the product, the developer and the order number.
  2. Use FastSpring's consumer support portal at fastspring.com/consumer-support/ to look up the order, cancel a subscription or request a refund.
  3. Check whether it is a renewal: software subscriptions often renew yearly, long after you forgot the trial.
  4. If nobody recognises it, question the charge at questionacharge.com before disputing with your bank.

FastSpring profile: every business we've seen billing through FastSpring →

Common questions

Is an FS* charge a scam?

No. FS* is FastSpring, a long-established software reseller. The name after FS* is the software you or someone using your card bought.

How do I cancel a FastSpring subscription?

Through FastSpring's consumer support portal, or from the link in your FastSpring receipt email. Uninstalling the app does not cancel it.

Still can't place the charge?

Search the exact text from your statement against our database of 190,000+ billing descriptors.

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