Xsolla is a merchant of record (gaming) for Twitch. This purchase was made with Twitch, and Xsolla is the partner who processed the payment. If you have questions or concerns about this charge, you can resolve it here with Xsolla.
Xsolla Twitch is a recognized billing descriptor associated with Twitch. That identification tells you who the charge is from — it cannot by itself confirm that your specific transaction was authorized. If you don't recognize it, first check whether someone who shares your card made the purchase, then contact Twitch directly before disputing the charge with your bank.
Call Twitch at 1-800-398-5401. Visit https://www.webloyalty.com for support.
Use the Request a Refund or Cancel Order / Subscription options on this page to start a request. You can also call Twitch at 1-800-398-5401.
Xsolla is a merchant of record (gaming) that processes payments on behalf of other businesses. Your purchase was made with Twitch, but the payment itself was handled by Xsolla — which is why their name appears on your statement.
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