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Xsolla Charge on Your Card? It's a Game Purchase

Xsolla is a payment company and merchant of record for video games. When you buy in-game currency, items, a game or a subscription on many game sites, Xsolla takes the payment on the publisher's behalf.

Xsolla lists formats such as Xsolla_Roblox, Xsolla*EFT, Xsolla Inc. and Xsolla_MTG ARENA. Some Xsolla charges show a company name with no Xsolla branding at all, such as SURAWAY Ltd.

How to read a XSOLLA charge

XSOLLA_ROBLOX
XSOLLA — processed by Xsolla, a games payment company
ROBLOX — the game you (or a player on your card) paid for

Common XSOLLA charges people look up

  • Xsolla_<game> — in-game currency, items or a game subscription
  • SURAWAY Ltd — an Xsolla billing entity with no Xsolla branding

Don't recognize a XSOLLA charge? Do this

  1. Ask anyone who plays games on a device with your card saved — children's in-game purchases are the most common cause.
  2. Use the live chat in Xsolla Wallet at wallet.xsolla.com or the form at help.xsolla.com to identify the purchase.
  3. Check the game's own purchase history for the same date and amount.

Xsolla profile: every business we've seen billing through Xsolla →

Common questions

Why is Xsolla on my statement?

Xsolla sold in-game content or a game on behalf of the publisher named after it.

Is Xsolla legitimate?

Yes. Xsolla is a long-established payment company used by major game publishers.

Still can't place the charge?

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More software, games & digital goods (merchants of record): MB* · FS* · DRI* · PADDLE.NET* · 2CO.COM* · CBI* · BLS* / BLUESNAP · LEMSQZY* · PAYHIP*

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